SINGAPORE – When Mr. Chen Jinfu ordered a gaming headset from e-commerce platform Lazada in December, he did not anticipate to obtain a Santa hat.
The 41-year-old gross sales supervisor of an electronics firm discovered that he had been scammed when he requested his co-workers who had obtained the parcel despatched to his workplace if he had obtained a Santa hat.
Talking to The Sunday Occasions, Chen stated, “After I noticed the Santa hat, I believed… what is that this? One thing went flawed.
“At first I believed the vendor may need packed the flawed product. However after I instructed my mates, they stated I wasn’t the one one who received Santa hats within the mail.”
The Sunday Occasions discovered a number of Fb posts during which customers stated they purchased Santa hats as a substitute of things they ordered at Lazada.
On December 23, Mr. Chen filed a police report and contacted Lazada, and the corporate despatched him a refund of $48.65 for the product he had bought.
He stated: “You would not assume it may occur. I appeared, there’s a 50 % low cost, however I believed it was New Yr’s Eve, even authentic manufacturers have reductions.
“The scammers actually picked the fitting time in the course of the festive season to focus on shoppers. Some individuals could have simply adopted the Santa hat and been broken.”
Within the first six months of 2022, e-commerce fraud was the third commonest sort of fraud. Of the 1,057 circumstances reported between January and June 2021, 2,267 circumstances have been reported throughout this era.
In response to questions from The Sunday Occasions, Lazada stated on Friday it has a zero-tolerance coverage for fraud. In December, Lazada launched a purchaser affirmation button that enables clients to replace their e-commerce platform if the product they obtain meets their expectations.
“If a fraudulent vendor sends a special product, clients can reply by making use of for a refund with out urgent the (button) and this ensures that the fraudster just isn’t paid,” Lazada stated.
Straits Occasions reported {that a} overseas home employee in April 2021 bought a water bottle after paying $69 for a bottle of perfume Bought on Fb.
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