Riddle Inc

Customer Service Representative | Buckrail Works

Buyer Service Consultant | Buckrail Works

Job description


  • Chargeable for dealing with customer-related inbound inquiries for E-commerce clients utilizing Gorgias and Shopify communication platforms.
  • Exchanges, replacements, supply standing, order changes, and so on. fixing post-order issues, akin to
  • Resolving complaints to make sure buyer retention and satisfaction
  • Keep common data and knowledge entry for patrons’ service communications
  • Prioritizing the questions in accordance with the extent of urgency, figuring out the problems that want speedy solutions
  • Present weekly experiences to administration on tendencies in buyer inquiries

Job necessities:

  • Expertise working with Shopify
  • Expertise with Gorgias or comparable customer support platform
  • sturdy laptop abilities
  • sturdy problem-solving talents
  • Common and dependable attendance, wonderful written and verbal communication abilities.
  • Expertise with the WMS System is a plus however not required

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