Customer Service Representative | Buckrail Works

Tasks:

• Chargeable for dealing with customer-related inbound inquiries for E-commerce clients utilizing Gorgias and Shopify communication platforms.
• Exchanges, replacements, supply standing, order changes, and so on. fixing post-order issues, akin to
• Resolving complaints to make sure buyer retention and satisfaction
• Keep common data and knowledge entry for patrons’ service communications
• Prioritizing the questions in accordance with the extent of urgency, figuring out the problems that want speedy solutions
• Present weekly experiences to administration on tendencies in buyer inquiries

Job necessities:

• Expertise working with Shopify
• Expertise with Gorgias or comparable customer support platform
• sturdy laptop abilities
• sturdy problem-solving talents
• Common and dependable attendance, wonderful written and verbal communication abilities.
• Expertise with the WMS System is a plus however not required