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Customer Service and Shipping Coordinator

Saint Valentine Jewelery is in search of a Transport and Buyer Service Coordinator for our on-line enterprise who will ship a excessive stage of service by effectivity and enchancment of the shopper expertise.

The position is accountable for the day-to-day administration of buyer inquiries, order success, transport, stock administration, returns, and helping the e-commerce crew.

That is an thrilling alternative to be a part of a small however quickly rising enterprise in Australia and tackle a brand new position!

This position is in place from our Alexandria workplace, Monday by Friday, between 09:00 and 17:00. Wage is negotiable, is dependent upon expertise.

Who’re we?

Saint Valentine Jewelery was based in Sydney, Australia in 2016 with the need to create high quality, timeless jewelery at an reasonably priced value. By emphasizing modernity and refined magnificence, we purpose to supply items that join with the wearer, be lived in and beloved. We now have two retail shops in Sydney, a rising on-line enterprise, and they’re offered at David Jones, The Iconic and different boutiques in Australia and New Zealand.

Who’re you?

As our Transport and Buyer Service Coordinator, you’re unbiased and dependable, with nice consideration to element, tremendous organized and passionate concerning the buyer expertise. You be taught shortly on the job, are nice at multitasking and have some expertise in each customer support and e-commerce/transport. You need to be taught and develop inside an organization and problem what e-commerce can do to extend gross sales, effectivity, buyer expertise and new alternatives.

As our ultimate candidate, you’ll:

  • Have not less than 6 months of expertise in each customer support and an e-commerce warehouse or on-line success setting
  • Expertise utilizing Shopify most well-liked, and Iconic Vendor Heart and Shippit most well-liked
  • Intermediate laptop abilities
  • Our primary level of contact with clients through e-mail and chat, glorious verbal and written communication goes above and past to show inquiries into gross sales and pleased returning clients.
  • Confidence in resolving battle by fixing issues to grow to be constructive buyer experiences.
  • Having a mindset that attaches nice significance to particulars, is extremely organized, takes pleasure in working, has an initiative and is solution-oriented
  • Develop into an inclusive, dependable, accountable and adaptable crew participant with the power to handle dispatch assistants and work carefully with the remainder of the crew.
  • Benefit from the problem of being in a fast-paced and rising enterprise with the power to adapt to altering wants
  • Be results-driven with the power to satisfy and exceed key efficiency indicators and deadlines
  • Have the power to determine and enhance enterprise effectivity by the implementation of recent methods, processes and automation

What can we give you?

  • An opportunity to develop, develop and personal methods for our on-line enterprise within the early phases of its success
  • Coaching in Shopify and different e-commerce software program
  • Progress and coaching alternatives in different areas of the enterprise relying on the candidate’s pursuits and abilities
  • A aggressive wage + incentive program
  • A dynamic, collaborative and enjoyable work setting
  • Good work-life steadiness (together with your birthday break), beneficiant employees low cost, quarterly gems, and extra!

When you consider this position is for you, please ship your CV to – we stay up for assembly you!

#Buyer #Service #Transport #Coordinator

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